Apprenticeship - Customer Service Specialist | Level 3 | A3S278
How to study
Full Time
Duration
15 Months
Location
Burton Town Centre Campus
-
Course overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
For more information please visit Skills England
-
Entry requirements
Individual employers set the selection criteria, but it's likely to expect 5 GCSEs, including maths and English at grade 4 or a relevant grade 2 functional skills qualification. Apprentices lacking these qualifications must gain them before taking the end point assessment.
-
What can I do next?
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Possible progression to higher level qualifications and apprenticeships, including management.
-
How to apply for an apprenticeship
To start an apprenticeship, you need to be employed in a suitable role with an employer who can support your training.
Already employed?
If you are currently employed and your employer would like to enrol you on this apprenticeship, please click the ‘Enquire’ button, and a member of our team will guide you through the next steps.
Looking for an apprenticeship opportunity?
If you are not currently employed, you will need to secure an apprenticeship role before starting the programme.
Visit our Apprenticeship Vacancies page to browse current opportunities and apply for roles that match your interests and career goals.