Information, Advice or Guidance | Level 2 | P14044

Learn anytime, anywhere!

Whether you’re looking to boost your professional development and career prospects or simply want to learn a skill in your spare time, an online course is a great way to gain a nationally recognised qualification.

Distance Learning courses give you the flexibility to study in a way that suits your personal and professional commitments. You can work at your own pace within the course timeframe and study in the comfort of your own home!

How it works:

You can sign up to our courses throughout the year. 

Step 1: Register or login to fill out our online enrolment form by clicking the Apply Now button.

Step 2: You will receive email confirmation and asked to send a copy of your ID, where relevant, within 48 hours.

Step 3: You will be sent your login details to start your online learning. 

Step 4: Depending on your course, you’ll either be automatically marked or have on-hand support and marking from a dedicated tutor. 

Step 5: Depending on your course, you will either have access to a certificate download to print off, receive an e-certificate of achievement from the awarding body or receive a certificate through the post.

There are limited free spaces available for this course subject to the following requirements:

• Aged 19 years or over 

• Live in England

• Must have lived in the UK or EU for the 3 years prior to starting the course

• If aged 19-24 - must hold a full Level 2 qualification or above in any subject (i.e., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A-Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).  

• If aged 24+ no qualifications are required.  

Please note, although this is a funded programme, withdrawal or non-completion will result in a charge of £100 to cover administration, registration and learning resources.

Unit 1: Information, advice or guidance in practice

You will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Develop interaction skills for information, advice or guidance

You will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

You will gain an understanding of the difference between signposting and referrals. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

You will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice providers

This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.