Understanding Retail Operations | Level 2 | P13984

Learn anytime, anywhere!

Whether you’re looking to boost your professional development and career prospects or simply want to learn a skill in your spare time, an online course is a great way to gain a nationally recognised qualification.

Distance Learning courses give you the flexibility to study in a way that suits your personal and professional commitments. You can work at your own pace within the course timeframe and study in the comfort of your own home!

How it works:

You can sign up to our courses throughout the year. 

Step 1: Register or login to fill out our online enrolment form by clicking the Apply Now button.

Step 2: You will receive email confirmation and asked to send a copy of your ID, where relevant, within 48 hours.

Step 3: You will be sent your login details to start your online learning. 

Step 4: Depending on your course, you’ll either be automatically marked or have on-hand support and marking from a dedicated tutor. 

Step 5: Depending on your course, you will either have access to a certificate download to print off, receive an e-certificate of achievement from the awarding body or receive a certificate through the post.

There are limited free spaces available for this course subject to the following requirements:

• Aged 19 years or over 

• Live in England

• Must have lived in the UK or EU for the 3 years prior to starting the course

• If aged 19-24 - must hold a full Level 2 qualification or above in any subject (i.e., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A-Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).  

• If aged 24+ no qualifications are required.  

Please note, although this is a funded programme, withdrawal or non-completion will result in a charge of £100 to cover administration, registration and learning resources.

• receipt and storage of stock in a retail business
• Understand customer service in the retail sector
• Understand how a retail business maintains health and safety on its premises
• Understand how individuals and teams contribute to the effectiveness of a retail business
• Understand how to deal with customer queries and complaints in a retail business
• Understand retail consumer law
• Understand the control
• Understand the handling of customer payments in a retail business
• Understanding the retail selling process

• Interactive and easy to navigate resources
• Engaging videos and content, highlighting key knowledge and information
• Case studies to demonstrate how skills can be applied in practical situations
• An easy to use, integrated note-taking feature allowing you to jot down information as you work through the learning materials
• A series of activities to support and prepare you for your assessment.

Assessments are completed online throughout your course to evaluate your knowledge and understanding of the subject matter. They will be broken down into manageable tasks and once enrolled, you will receive an assessment schedule detailing deadlines so you can plan your studies. Assessments can take many forms but typically they are short written answers to a series of questions or statements.