Apprenticeship - Customer Service Practitioner | Level 2 | A2S122
How to study
Burton Town Centre Campus
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
For more information please visit the Institute for Apprenticeships and Technical Education
Individual employers set the selection criteria, but it's likely to expect maths and English at grade 2 or a relevant grade 1 functional skills qualification. Apprentices lacking these qualifications must gain them before taking the end point assessment.
What can I do next?
Progress onto the Level 3 Customer Service Specialist Apprenticeship or employment within a customer service role.
Burton and South Derbyshire College
Tel: 01283 494400
Town Centre Campus
Burton Town Centre Campus, Lichfield Street, Burton on Trent, Staffordshire DE14 3RL
Stephen Burke Construction Academy
Construction Academy, 21 Tetron Point, William Nadin Way, Swadlincote, Derbyshire DE11 OBB