Apprenticeship - Hospitality Team Member | Level 2 | A2S096
How to study
Full Time
Duration
18 Months
Location
Burton Town Centre Campus
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Course overview
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
For more information please visit the Institute for Apprenticeships and Technical Education
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Entry requirements
Individual employers set the selection criteria, but it's likely to expect maths and English at grade 2 or a relevant grade 1 functional skills qualification. Apprentices lacking these qualifications must gain them before taking the end point assessment.
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What can I do next?
Progress onto the Level 3 Hospitality Supervisor Apprenticeship or employment within the hospitality sector.